We build industry-benchmarked KPI and KRA frameworks, Balanced Scorecards and real-time management dashboards — so leadership always knows what's working, what's lagging, and what needs a decision today.
Most SME leadership teams work incredibly hard — but on the wrong things, because nobody has defined what "winning" looks like at an operational level. When KPIs exist, they're often financial-only, backwards-looking and disconnected from what teams actually do every day.
A well-designed performance management system changes the conversation from "why did this happen last month?" to "what are we doing about it this week?"
We start with where the business wants to go — growth, profitability, efficiency or transformation — and translate strategic priorities into measurable objectives across the four Balanced Scorecard perspectives: Financial, Customer, Internal Process, and Learning & Growth.
We define the right 8–12 KPIs per business unit — not 50. Each KPI has a target, a frequency, an owner and a benchmark. KRAs (Key Result Areas) cascade from company to team to individual — so everyone is pulling in the same direction.
We benchmark your KPIs against industry medians and top-quartile performance — drawing on 25+ years of cross-sector experience across manufacturing, services, healthcare and retail. You'll know exactly where you stand, and what best-in-class looks like.
A live management dashboard — built in your ERP, Google Looker Studio or Power BI — that tracks every KPI in real time. Paired with a structured review cadence: weekly flash, monthly deep-dive, quarterly strategy review. Information that drives decisions.
The Balanced Scorecard isn't a template — it's a thinking tool. We customise it for your business, industry and stage of growth.
Revenue growth, EBITDA margin, working capital days, return on capital — the outcomes shareholders care about.
Customer retention, NPS, on-time delivery, service resolution time — what your customers experience.
Inventory turns, debtor days, production yield, close cycle time — operational efficiency that drives financial results.
Team capability, attrition, process automation rate, system adoption — the foundation for sustainable performance.
A diversified group with multiple business units — each running on gut feel and monthly P&Ls, with no consistent KPI framework across the group.
The problem: Group leadership had no visibility into which business units were performing, where capital was being inefficiently deployed, or how individual unit performance compared to industry benchmarks. Cash was idle, decisions were delayed.
What we did: Built a group-wide Balanced Scorecard with unit-level KPIs benchmarked to industry. Introduced a weekly cash and working capital flash report. Surfaced ₹30 Cr+ in idle treasury balances previously invisible to the CFO. Restructured debt on the back of improved reporting credibility.
The outcome: Idle cash reduced by 40%. The group raised ₹75 Cr in new facilities at ~200 bps lower than the previous round. Management reviews shifted from reactive to forward-looking within a quarter.
Book a strategy call. We'll map your current metrics against industry benchmarks and show you the 5–6 KPIs that would change how you run your business.